Policy - MasterPeace At Home

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 2 - 5 business days
  • North America : 5 - 10 business days
  • Europe : 5 - 10 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

I'm a beginner, are your Art Kits suitable for me?

Absolutely. All our Art Kits are designed to be beginner-friendly.

If you’re looking for pure simplicity, we’d recommend Golden Landscape or Yorkshire Giraffe. If you’re looking for a bit more of a challenge, we’d suggest Hope.

And remember, it’s not about matching the original piece perfectly, this isn’t paint by numbers. It’s about taking inspiration from the piece and making it your own.

How much does it cost to ship within the UK?

We offer UK standard shipping free of charge!

How much does it cost to ship internationally?

Shipping internationally is a £12 surplus charge.

Custom and personalised orders

Our beautifully presented boxes are the perfect gift for that budding creative in your life. Select our gift wrapping option for an extra £2 at checkout to leave a personalised message.

Custom and personalised orders

We are committed to being as environmentally friendly as possible in everything we do. Which is why we are happy to say that our newly revamped kits are entirely recyclable and / or re-usable. See our ‘Top Tips’ tab in our app to find out how to re-use and up-cycle your kit and its materials.

Custom and personalised orders

You get exclusive access to our mobile app when you purchase your first kit with us. Instructions on how to access this can be found in your printed set of instructions.

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